Hicare.net Privacy Policy explains our practices in connection with information that we collect through Hicare.net (“Website”) and any services we provide you either through the Website or through our customer service practices (“Services”). By downloading, accessing, or using the Website, or providing information to us in connection with the Website, you agree to the terms and conditions of this Privacy Policy.

Modification of Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. This Privacy Policy was last updated on Feb. 20, 2023. Your continued use of the Services after any changes or revisions to this Privacy Policy shall denote your agreement with the terms of such a revised Privacy Policy.

How We Use Your Personal Information

We may collect Personal Information from you, such as:

• Name
• E-mail address
• Phone
• Mobile
• Address

You may decline to provide us with some or all of the information that personally identifies you, however, restricting information will materially reduce and diminish the value of the Website to you.

In addition, when you contact us with customer service queries or other queries relating to the Website, Terms and Conditions, or this Privacy Policy, we may collect the personal information you provide for purposes of addressing your queries and retain this information in accordance with our retention policy.

We may use your Personal Information:

• To respond to your inquiries, comments, and posts on different platforms such as social media or to send newsletters/push notifications/texts to you in order to inform you of our present and upcoming services.
• To send to you marketing communications that we believe may be of interest to you.
• To allow you to post or comment on the post of a friend through the Website
• To personalize your experience on the Website

As we deem appropriate:

• under applicable law, including laws outside your country of residence
• to comply with legal process
• to respond to requests from public or government authorities, including public or government authorities outside your country of residence.

Information We Collect from Other Sources

Hicare, either directly or through its authorized third-party service providers, also collects aggregate information about the use of the Website, including information about your access and visits to the Website, such as internet protocol addresses, browser type, browser language, referring/exit pages and URLs, other browser histories, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, geolocation, and the date and time, some of which may uniquely identify your browser or your account.

Either directly or through our authorized third-party service providers, we may also collect non-personal information about your use of the Website and produce and use aggregated and anonymized information derived from your personal information. This may include de-identified search results and information collected by cookies and similar technologies as described below.

While, as noted above, we collect personal information in connection with our Website and for purposes of performing our services, we do not collect any more information than reasonably needed to offer our services as described on the Website.

How We Use Your Data

By using, accessing, and inputting information on the Website you agree that any and all data that you have entered or may enter at a future time, into the Website as well as any data you may enter into related features or Services of the Website which are not present at the moment within the Website but which may be introduced at any time in the future, you consent to the compilation, processing, analyzing as well as anonymous disclosure and sale of the aforementioned data to a third party.

The main objective of data collection is to improve and quantify our Services. In addition to these objectives, the above-mentioned compilation, processing, analysis, and anonymous disclosure of data may be conducted with the purpose of:

1. Developing anonymous aggregated reports
2. improving Hicare’s algorithms
3. quantifying how Hicare’s services are utilized and
4. to consequently develop related new products, services, and features which may be used to improve the Website or may be sold to you or a third party.

All and any health-related data you enter into the Website shall be treated with absolute anonymity and any information that is sold to a third party in that form, including but not limited to aggregated statistical reports shall not include any personal information, including first name, last name, email, phone number, date of birth of a person who has downloaded, accessed and used the Services in connection to the Website (“User”).

Hicare reserves the right to use such aggregated and de-identified non-personal information collected from its users for any reason in our sole discretion, including but not limited to performing statistical analysis of the aggregated information, including analysis of the behavior of visitors to our Website on an aggregated, anonymous basis, or to share such information with third parties.

Disclosing Data to A Third Party

Your data may be disclosed to a third party in the following instances:

1. As we develop our business, we might sell or buy businesses or assets. In the event of a sale, merger, reorganization, dissolution, or similar event relating to all or a portion of our business or assets, your personal information, and data may be part of the transferred assets.
2. We may also disclose your data if required to do so by law or in the good faith belief that such action is necessary to:
   • comply with a legal obligation,
   • protect and defend our rights or property,
   • act in urgent circumstances to protect the personal safety of users of the Services or the public.

Destruction of personal information

In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, information required to be kept by relevant laws and regulations is stored separately for the period stipulated by the law and then destroyed.(including for tax and accounting purposes) Personal information stored and managed separately will never be used for any other purpose except as stipulated by laws and regulations. Paper records containing personal information will be shredded or incinerated, and personal information stored in electronic files will be destroyed using a method that cannot be technically restored. 

Health Insurance Portability and Accountability Act (“HIPAA”)

Hicare Providers utilized by Hicare are required to describe their privacy practices in a document called a Notice of Privacy Practices. You can request a copy of this notice at help@hicare.net

California Online Privacy Protection Act (“CalOPPA”)

CalOPPA requires a person or company in the United States that operates websites collecting personally identifiable information from individual consumers residing in California to post a conspicuous privacy policy stating exactly the information being collected and those individuals with whom it is being shared and to comply with this policy. See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/#sthash.0FdRbT51.dpuff

California Customers may request further information about our compliance with California’s privacy law, and may request to review and request changes to their personal information collected and stored by Hicare by emailing help@hicare.net or calling Hicare at 855-844-8300.

Special Note for EU Individuals

The information we collect through the Website is controlled by Hicare.net Inc., which is headquartered in the United States at 10 Corporate Park, #335 Irvine, CA 92606. We also act as a service provider (or data processor) on behalf of and in accordance with our customer’s instructions. When we act as a service provider, if you have questions about the processing of your information or to exercise any applicable legal rights, please contact Hicare by emailing help@hicare.net.

The legal bases for using your personal information

We collect, use, and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

• You have affirmatively given us consent;
• Our use of your personal information is in our legitimate interest as a commercial organization (for example in order to make improvements to our products and services and to provide you with the information you request); you have a right to object to the processing as explained in the section below titled Your legal rights;
• Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you; and/or
• Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have (for example, where we are required to disclose personal information to a court or tax authority).

If you would like to find out more about the legal bases on which we process personal information, please contact Hicare by emailing help@hicare.net.

Your legal rights

Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information:

Right to access, correct, and delete your personal information: You have the right to request access to the personal information that we hold about you and:(i) the source of your personal information; (ii) the purposes, legal basis, and the methods of the processing; (iii) the data controller’s identity; and (iv) the entities or categories of entities to whom your personal information may be transferred.

You also have the right to request that we delete your information.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims.

Right to restrict the processing of your personal information: You have the right to restrict the use of your personal information when (i) you contest the accuracy of the data; (ii) the use is unlawful but you do not want us to erase the data; (iii) we no longer need the personal information for the relevant purposes, but we require it for the establishment, exercise, or defense of legal claims; or (iv) you have objected to our personal information use justified on our legitimate interests verification as to whether we have a compelling interest to continue to use your data.

We can continue to use your personal information following a request for restriction, where:

• we have your consent; or
• to establish, exercise, or defend legal claims; or
• to protect the rights of another natural or legal person.

Right to data portability: To the extent that we process your information (i) based on your consent or under a contract; and (ii) through automated means, you have the right to receive such personal information in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller.

Right to object to the processing of your personal information: You can object to any processing of your personal information which has our legitimate interests as its legal basis; if you believe your fundamental rights and freedoms outweigh our legitimate interests. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction: You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the United States.

File a complaint if you feel your rights are violated: We ask that you please attempt to resolve any issues with us first, although you have a right to contact the supervisory authority at any time.

• You can complain if you feel we have violated your rights by contacting us at help@hicare.net. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/what-to-expect/index.html

• We will not retaliate against you for filing a complaint.

How to Exercise Your Rights: If you would like to exercise any of the rights described above, please send us a request at help@hicare.net. In your message, please indicate the right you would like to exercise and the information that you would like to access, review, correct, or delete.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive.

We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Cross-border Transfer of Information

Hicare generally maintains servers and systems in the United States hosted by third-party service providers. We also may subcontract the processing of your data to, or otherwise share your data with, other third parties in the United States or countries other than your country of residence. As a result, where the personal information that we collect through or in connection with our Website is transferred to and processed in the United States for the purposes described above, we will take steps to ensure that the information receives the same level of protection as if it remained within the United States, including entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification mechanisms such as the EU – US Privacy Shield. You may have a right to details of the mechanisms under which your data is transferred outside the United States.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, you should contact us at help@hicare.net

Hicare.net Inc.
10 Corporate Park, #335 
Irvine, CA 92606

We offer you choices about how to manage how we communicate with you.

• Email/Direct Mail. You may opt-out of receiving marketing emails from us at any time by sending an email to help@hicare.netor by clicking on the unsubscribe link in our emails. You will continue to receive service-related emails (e.g. order status). To opt-out of direct mail, please send your request to help@hicare.net and include your postal address in the body of the email.
• Targeted Advertising. If you do not want information about your activity on our Website to be used for tailored advertising, please visit the page hosted by the Network Advertising Initiative and follow the instructions there.
• Updating Your Profile. You may update or correct your personal information related to your account through the dashboard of your account or by contacting help@hicare.net. If you wish to request the deletion of your personal information, then please contact us at help@hicare.net. We will respond to requests within a reasonable timeframe.
• Request Confidential Communications. You can ask us to contact you in a specific way (for example, by home or office phone) or to send mail to a different address.

We retain and use your information as necessary to comply with our legal obligations, a contractual statute of limitations, resolution of disputes, and enforcement of our agreements. Please note that we may not be able to delete all of your data upon request depending on the reasons above and the nature of your interactions with the Website.

Exclusions to Privacy Policy

This Privacy Policy does not and shall not apply to any unsolicited information you provide to us. This includes, but is not limited to, information posted to any public and social media forums, such as the Website and its social media pages (collectively, “Public Platforms”), including any ideas for new products or modifications to existing services, and other unsolicited submissions (collectively, “Unsolicited Information”). All such Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children

If you are under thirteen, please do not submit any Personal Data and Information through the Website or our website without consent from a parent or guardian. Parents who are using the Website and our website for their children who are under 13 will be responsible for any data and Personal Information they enter into the Website.

Terms

Posted on Feb. 20. 2023 by Hicare.net’s Website.

By using Hicare.net, you consent to our privacy policy (see above).

DISCLAIMER

The contents of this Website, such as text, graphics/infographics, images, and other material contained on the Website (“Content”) are for informational purposes only and do not, under any circumstances, constitute medical advice nor diagnosis; the Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Please do not submit questions seeking medical advice or diagnosis to the email address provided on this Website, as we would not be in a position to provide you with medical advice or diagnosis. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding any medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on any website.

Hicare.net

Contact us at:
help@hicare.net

Visit our website:

https://www.hicare.net